Our orders are shipped with PostNL (MyParcel). Thanks to the network of this parcel company, we can deliver quickly and reliably to almost all areas in the Netherlands. Deliveries to the Wadden Islands may be slightly delayed.

Delivery time

We aim to deliver your order from Monday to Friday within 24 hours, unless you order an order during the weekend. If you place your order before 12:00 from Monday to Friday, we aim to be able to deliver the order the next delivery day. If you place your order on Saturday or Sunday, you will receive your order on Tuesday. Thanks to PostNL’s excellent delivery service, you can in most cases choose the most favorable delivery time and delivery address for you. Unfortunately, it can occasionally happen that the target delivery time is not met within 1 to 3 days. You cannot derive any rights from this. Deliveries during public holidays Orders placed on Sundays and public holidays will only be processed the next working day and delivered the following working day. So keep this in mind with your order. Articles 2-5 working days We do not have items in stock with “2-5 working days” at that time. As soon as your order is received, we have it available within 2-4 working days and we will send it together with the other items. Orders containing the relevant articles will therefore be shipped in its entirety after 2-5 working days. If you still want to have the stock items at home (ordered before 12 noon is shipped the same day), please create two separate orders.

Returns

You have the right to return your order for 14 days without giving any reason. The costs for return shipment are at the expense of the customer. Wow Oriental will reimburse all payments from the customer, including any delivery costs charged by Wow Oriental for the returned product, immediately but within 14 days following the day on which the customer notifies him of the withdrawal. Unless Wow Oriental offers to collect the product itself, it may wait with paying back until it has received the product or until the customer demonstrates that he has returned the product, whichever is the earlier. Wow Oriental uses the same payment method that the customer used for reimbursement, unless the customer agrees to a different method. The reimbursement is free of charge for the customer.